FAQs

DELIVERY OF ORDER

  1. What is the delivery time?

Order delivery can be the same day and up to 3 working days in case payments are made through cash-on-delivery or credit/debit card), depending on the size and availability of the product. In case payments are made through a cross cheque, order delivery may take up to 7-10 working days (subject to number of days taken by the bank to clear the payment cheque). 

Orders are processed before 4 PM on working days and generally scheduled for delivery the next/following working day.

  1. What could be the reasons of delayed delivery of my order?

Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source in order to process the order.

  1. What are the delivery charges?

All prices listed are inclusive of taxes and delivery charges. 

  1. Are there any restricted areas where the delivery can be a hassle?

Currently we are unable to ship to any PO Box, military, protected area/location. Shipping charges for failure of attempted delivery to the restricted areas will be borne by the buyer. 

  1. Is there any possibility of splitting the order in case of un-availability of part of the order?

We typically ship all items in one order together. Customers will be notified in case of any exceptions and payments will be adjusted accordingly.

  1. What means do you use to deliver the order?

Online ordering is available in all major cities of Pakistan through our partners.

 

 

PAYMENTS

  1. How shall I make a payment?

Following are the payment options available for your convenience:

  • Easy Paisa
  • Jazz Cash
  • Cash On Delivery (COD)
  • Cards (Visa Debit/Credit, Master Debit/Credit)
  • Direct Bank Transfer 
  • Cross Cheque in favor of “M/S. UNIVERSAL BRUSHWARES”.
  1. Is it safe to use my credit/debit card to make payments?

Absolutely. All payment information submitted by our customers is encrypted and is kept secure and confidential. Universal Brushwares Website is PCI/DSS Level 1 Certified – the level of security used by banks. Only authorized personnel have the right to access this information. At no point will we share, rent or sell your personal information.

  1. Can I make payment in cash?

Yes. Our Cash On Delivery (COD) service enables you to do that.

  1. Do I have to pay any taxes on the order I place?

All applicable taxes are included in the listed product price

  1. How do I pay Cash on Delivery (COD)?

You can pay through Cash on Delivery (COD) for transactions up to any value in Pakistani Rupees (Rs.) only. Once all items you wish to purchase have been added to your cart, follow the steps below to pay with COD:

  • Click ‘Proceed to Checkout’
  • Fill in the ‘Billing Information’ and ‘Shipping Method’ forms
  • In the Payment Information form, select “Cash on Delivery”
  • Click on “Confirm Now.” Note your Order ID which will be provided to you at the “Thank You” page
  • Your package will be delivered via Blue-Ex courier before or on the expected delivery date
  • You’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.
  • You/person receiving the package on your behalf will be asked to share their Name ( as per CNIC) and mobile number.
  • You will be provided a Commercial Invoice along with your purchase at the time of delivery.
  • You will also be required to sign a delivery challan and return it to the rider, upon receipt of your purchase.
  1. If there are multiple items ordered, will they be delivered at the same time? If not, then will the payment be in portions or otherwise?

In cases where multiple items are ordered, typically we ship all the items in one package. The payment for the order will always be in full for all payment options (Cash on Delivery, Debit/Credit Cards, Cross Cheque, Bank Transfers). Customers will be notified in case of any exceptions, and payments will be adjusted accordingly.

  1. DEBIT/CREDIT CARD PAYMENTS 

We accept payments through all major debit/credit cards. All transactions made through debit/credit cards are subject to verification by the Banks.

  1. BANK TRANSFER & PAYMENT THROUGH CROSS CHEQUES 
  • Bank transfers may be made directly to
    • Account title: Universal Brushwares
    • Bank: Bank Al Habib, Karachi
    • Account no: XXXXXXXXXXXXXXXXX
    • IBAN no.: XXXXXXXXXXXX
  • Payments made via cross cheque should be in favour of M/s Universal Brushwares Limited. Please allow processing time for clearance of the payment made through cross cheque. Delivery of order will be made within 2-3 days after clearance of the cheque.